COVID-19 - Delivery & Handling

HOW MAB IS TAKING CARE

With the current state of COVID-19, we want to reassure our customers that we are taking all necessary steps to ensure the safety of our customers and employees, including following public health authority recommended guidelines.

OUR WAREHOUSE TEAM

Our warehouse team is taking numerous preventative steps to avoid the spread of the virus, including conducting high frequency deep cleaning and sanitization processes, working in staggered shifts and taking breaks in separate break areas and observing increased social distancing practices. The company has also made disinfectant wipes, hand sanitizer, masks and gloves available and required organization-wide for increased personal protection.

OUR EMPLOYEES

All employees are working from home, and will continue to do so for the extended future. 

YOUR PACKAGES

In addition to the safety and sanitization procedures listed above, we are also requiring employees to wear gloves when they come into contact with any products or internal packaging materials that will be received by customers.

We use the below carrier to deliver orders, each of them have their own processes with regard to the handling of packages during this time. Please see the below links for the most up to date information with regard to their handling of packages, signature procedures and other information in connection with COVID-19:

UPS - https://www.ups.com/us/en/about/news/important-updates.page

YOUR ORDERS

At this time, we are continuing to process all orders with the same levels of service that you have come to expect from us every day. 

And because you have enough to worry about right now, we’ve modified our return policies as follows:

DOMESTIC

MAB is extending its domestic return policy on all orders placed in the months of April and May 2020. During this time, we will accept returns within 30 days for a full refund. Please feel free to reach out to our customer service team via email ( contact@mariamannabarska.com ) should you have any concerns around getting your return product back to us, we will be happy to help.